Terms & Conditions

I. General Information

• Virgin Galactic Holdings, Inc. is a Delaware corporation with a place of business at 1700 Flight Way, Tustin, California 92782, United States.
• Virgin Galactic, LLC is a Delaware limited liability company with a place of business at 1700 Flight Way, Tustin, California 92782, United States.
• Virgin Galactic Limited is a limited company registered in the United Kingdom with its registered office at Soho Works, c/o Virgin Galactic Ltd., 72-74 Dean Street, London W1D 3SG.
• Galactic Co., LLC is a Delaware limited liability company with a place of business at 1700 Flight Way, Tustin, California 92782, United States.
• Galactic Enterprises, LLC is a Delaware limited liability company with a place of business at 1700 Flight Way, Tustin, California 92782, United States.
• Virgin Galactic Vehicle Holdings, Inc., is a Delaware corporation with a place of business at 1700 Flight Way, Tustin, California 92782, United States.
• Vehicle Holdings, Inc. is a Delaware corporation with a place of business at 1700 Flight Way, Tustin, California 92782, United States

II. Arbitration Clause and Class Action Waiver – Important – Please Review As This Affects Your Legal Rights

1. Other than as set forth above, and as permitted under applicable laws, you and we agree that if there is any dispute or claim arising from or related to our Services, these Terms and/or the Privacy Policy, it will be resolved by confidential binding arbitration in Orange County, California, rather than in court, after first giving Notice of the Dispute to the other party and the opportunity to discuss resolution within thirty (30) days of such notice. The notice should be sent to Virgin Galactic, LLC, Attn: Legal Department, 1700 Flight Way, Tustin, California 92782. This notice must include a description of the nature and basis of the claims the party is asserting and the relief sought.
2. If you and we are unable to resolve the claims described in the notice within thirty (30) days after the notice is sent, you or we may initiate arbitration proceedings. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the provisions of these Terms as a court would. BY PROCEEDING, YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND agree OTHERWISE TO PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT.
3. Claims arising out of these Terms, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in according with the JAMS International Arbitration Rules. Payment of all filing, administration and arbitrator fees will be governed by JAMS’s rules.
4. The arbitration shall be held in Orange County, California or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us subject to the arbitrator’s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and us unless the arbitrator requires otherwise.
5. The arbitrator will decide the substance of all claims in accordance with the laws of California including recognized principles of equity, and will honor all claims of privilege recognized by applicable law. The arbitrator’s award shall be confidential, final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The language to be used in the arbitration proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in accordance with the jurisdiction of a court located in Orange County, California.
6. Notwithstanding any provision in these Terms to the contrary, you and we agree that if we makes any changes to this Section (other than a change to any notice address or website link provided herein) in the future, that change shall not apply to any claim that was filed in a proceeding against us prior to the effective date of the change. Moreover, if we seek to terminate this Section, any such termination shall not be effective until thirty (30) days after the version of the Terms containing this Section is posted to the websites and shall not be effective as to any claim that was filed in a proceeding against us prior to the effective date of termination.
7. CLASS ACTION WAIVER: YOU AND VIRGIN GALACTIC AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If for any reason a claim proceeds in court rather than in arbitration, the parties each waive any right to a jury trial. The parties also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
8. The parties each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in consolidated or representative actions. All claims, disputes and other matters in question arising out of these Terms, and not otherwise resolved in accordance with JAMS’s rules, shall be brought in accordance with Section XVII of these Terms.
9. In the event of any inconsistency between these arbitration provisions and any other provisions or agreements related to these Terms, these arbitration provisions shall control.

III. Intellectual Property

1. in respect of any content that you have posted on the Services, or;
2. where we expressly permit you in writing to do so. Except as expressly provided in these Terms, you are not granted any express or implied rights to the Services, Materials or any other intellectual property associated with the Services.

IV. Notification of Claimed Copyright Infringement

1. A description of the copyrighted work that you claim has been infringed;
2. Identification of the URL or other specific location on the website(s) where the material you claim is infringing is located;
3. Your name, address, telephone number, email address and statement that you are an authorized person to act on behalf of the owner of the copyright;
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
5. An affidavit submitted by you, sworn to, and made under the penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are an authorized agent to act on behalf of the copyright owner.

Virgin Galactic

1700 Flight Way, Tustin, CA 92782, USA.

Attn: Privacy Team - Copyright Notice

privacy@virgingalactic.com

+1 (949) 774 7640

V. Disclaimer

1. Our Services may contain typographical errors, inaccuracies or omissions that may relate to our offerings, promotions, packages, programs, events and materials. We do not warrant the accuracy, completeness or usefulness of this information. We disclaim all liability and responsibility placed on such information by you, or by anyone who may be informed of any of its contents.
2. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders or programs if any information about the Services is inaccurate at any time without prior notice (including after you have submitted your order, request, submission, payment or form).
3. We do not take on any obligation to update, amend or clarify information in the Services or on any related website, including without limitation, pricing, dates, availability, location, products and services, except as required by law.
4. No specified update or refresh data applied in the Services should be taken to indicate that all information in the Services or on any related Services has been modified or updated.

1. You may not create a link to any page of our Services without our prior written consent. If you do create a link to a page of our Services, you do so at your own risk and the exclusions and limitations set out above will apply to your use of our Services by linking to it.
2. You may not link to the Services in a manner that damages our reputation, takes advantage of it or implies that Virgin Galactic is in any way associated with your website or endorses it. The Services must not be framed on any other site, nor may you create a link to any part of the Services other than the home page. You must also make any users of the link aware that their access to and use of the Services is subject to these Terms. You must not establish a link to the Services in any website that is not owned by you.
3. We reserve the right to withdraw linking permission without notice.

1. Our Services might include links to other websites, mobile applications or social media platforms. Any such links to the websites or other properties of third parties are provided for your convenience only, and such links do not imply endorsement by Virgin Galactic or affiliation of such third-party websites or the content contained therein.
2. We are not responsible for examining or evaluating the content, availability or accuracy of any other website and do not warrant and will not have any liability or responsibility for any other party’s materials or websites or for any other materials, products or services of other websites.
3. Virgin Galactic disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity concerning any third-party websites and their product or content offerings. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any other party’s websites or other platforms. Please review carefully other party’s website’s policies and practices and make sure you understand them before you engage in any transaction. Claims, complaints, questions or concerns regarding other parties should be directed to that party.
4. We expressly reserve the right to delete or modify any link on the Services at any time and for any reason.

VI. Non-Exclusive, Non-Transferable License to Use Our Services

VII. Links to Third-Party Content and Websites

VIII. Voluntary Submissions

IX. User Portal

X. Prohibited Conduct

1. for any unlawful or fraudulent purpose, including but not limited to, the use of fraudulent credit card information;
2. to solicit others to perform or participate in any unlawful or prohibited acts;
3. to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
4. to use the Services in any manner prohibited by any applicable laws, restrictions or regulations.
5. to infringe upon or violate our intellectual property rights or the intellectual property rights of others or to delete the copyright or other proprietary rights notice from any content;
6. to harass, abuse, insult, harm, defame, slander, annoy, disparage, intimidate or discriminate based upon gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
7. to submit false or misleading information or otherwise attempt to mislead or impersonate another;
8. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of Services (or related website, other websites or the internet) or Services;
9. to collect or track the Personal Information of others;
10. to spam, phish, pharm, pretext, spider, crawl, scrape or facilitate the use of any malware or ransomware for any damaging, obscene or immoral purpose;
11. to interfere with or circumvent the security features of Services (or related website, other websites or the internet) and/or Services, including those to prevent copying of content or that limit use;
12. to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam” or any other similar solicitation;
13. systematically to retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us;
14. to make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
15. to use a buying agent or purchasing agent to make purchases on the Services;
16. to use the Services to advertise or offer to sell goods and services;
17. to engage in unauthorized framing of or linking to the Services;
18. to engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
19. to interfere with, disrupt or create an undue burden on the Services or the networks or services connected to the Services;
20. to sell or otherwise transfer your profile or User Portal account;
21. to use the Services as part of any effort to compete with us or otherwise use the Services and/or the content for any revenue-generating endeavor or commercial enterprise;
22. to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Services;
23. to copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript or other code;
24. to upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, malicious code or other material, including excessive use of capital letters, spamming or continuous posting of repetitive text, that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters or interferes with the use, features, functions, operation or maintenance of the Services;
25. to upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
26. except as may be the result of standard search engine or internet browser usage, to use, launch, develop or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper or offline reader that accesses the Services, or using or launching any unauthorized script or other software; or
27. to engage in conduct that in any way may be deemed a breach or violation of any of our Terms or our Privacy Policy.

XI. Services Access and Account Deletion

1. withdraw or suspend access to the Services;
2. restrict your access to the Services;
3. discontinue any related subscriptions to additional services offered through the Services; and/or
4. terminate any Services account you create while applying to fly with us or seeking employment with us.

XII. Press FTP Website

1. alter or amend any Press Content, other than adjusting the size or technical attributes of the Press Content to the extent strictly necessary to reproduce, republish, display or distribute the relevant Press Content in the relevant permitted media;
2. sell or make any other commercial use of the Press Content (including, but not limited to, by using Press Content on posters, t-shirts, coffee mugs, calendars, books or other items);
3. insert any advertising or other promotional content into any Press Content;
4. impersonate any person or entity or misrepresent your affiliation with any other person or entity, including Virgin Galactic;
5. use any of the Press Content or the Sub-Site in any manner that is obscene or illegal, defames any person or entity or disparages or tarnishes any of the Press Content or the reputation, image or intellectual property of Virgin Galactic, its licensors or any member of Virgin Galactic or any related entity, or that could reasonably be expected to do so;
6. alter or remove any copyright, trademark or other proprietary notices contained in the Press Content;
7. attempt to gain unauthorized access to other computer systems through the Services, or use the Services in any manner with the intent to interrupt, damage, disable, overburden or impair the Services;
8. combine Press Content to exceed four minutes in duration; or
9. violate these Terms.

XIII. Children

XIV. Reservation of Rights, Warranties and Liability for Losses

1. of merchantability or fitness for a particular purpose;
2. against infringement of any third-party intellectual property or proprietary rights;
3. relating to the transmission or delivery of the Services;
4. relating to the title, description, accuracy, reliability, correctness, availability or completeness of data made available on the Services or otherwise by us;
5. otherwise relating to performance, non-performance or other acts or omissions by us or any third party;
6. that the Services will meet your needs or requirements or the needs or requirements of any other person; or
7. that the content on the Services is free of viruses or other harmful components.

1. economic losses or damages including any loss of profits, sales, business or revenue;
2. loss of goodwill or reputation; or
3. indirect or consequential loss or damages, in each case, whether based on contract, tort, negligence, strict liability, statute or otherwise and arising out of or in connection with:

• your access, use, misuse, loss of use or any delay or inability to use the Services;
• any loss or corruption of any data as a result of your use of the Services;
• the security of the Services;
• any failure of performance, error, omission, interruption, defect or delay in operation or transmission of the Services;
• any viruses which may infect your computer equipment or other property as a result of your use of the Services;
• any breach of security by hackers; or
• any content obtained through the Site, or otherwise arising out of the use of or access to the Services.

XV. Limitation of Liability

XVI. Your Indemnification to Us

XVII. Applicable Law and Forum

XVIII. Miscellaneous

XIX. Changes to the Terms